Diagnose what’s not working in your online setup
Diagnose what’s not working in your online setup
A clarity-first health check of your website or guest journey to find what’s costing you bookings, creating confusion, or adding unnecessary work - and what to fix first.
A clarity-first health check of your website or guest journey to find what’s costing you bookings, creating confusion, or adding unnecessary work - and what to fix first.
You might be dealing with
Low-quality enquiries or poor conversion
Guests getting confused before booking or arrival
A website that feels outdated or hard to navigate
Too many tools, workarounds, and manual copying and checking
You might be dealing with
Low-quality enquiries or poor conversion
Guests getting confused before booking or arrival
A website that feels outdated or hard to navigate
Too many tools, workarounds, and manual copying and checking
What I give you
A clear understanding of why bookings are being lost
Fewer guesses about what’s confusing guests
A short, prioritised list of fixes that actually matter
What to change, and what to leave alone in an easy-to-read PDF report
What I give you
A clear understanding of why bookings are being lost
Fewer guesses about what’s confusing guests
A short, prioritised list of fixes that actually matter
What to change, and what to leave alone in an easy-to-read PDF report
How It Works
How It Works
01
You share your situation
Get in touch and tell me what’s not working. We can do a quick call, or if you’d rather skip meetings, I’ll send you a short form to complete.
01
You share your situation
Get in touch and tell me what’s not working. We can do a quick call, or if you’d rather skip meetings, I’ll send you a short form to complete.
02
I run the health check
I review your website, booking setup, and guest journey, using research, audits, and mystery shopping where relevant.
02
I run the health check
I review your website, booking setup, and guest journey, using research, audits, and mystery shopping where relevant.
03
You get a clear, personalised PDF report
You’ll know what’s causing issues, what’s affecting bookings or guest experience, what to fix first, and what can wait. You can implement the changes with your own team - or we can move into the next phase together. See Optimise.
03
You get a clear, personalised PDF report
You’ll know what’s causing issues, what’s affecting bookings or guest experience, what to fix first, and what can wait. You can implement the changes with your own team - or we can move into the next phase together. See Optimise.
A Clear and Simple Report You Can Actually Use
A Clear and Simple Report You Can Actually Use
No jargon, no long paragraphs, just practical fixes that help guests book.
No jargon, no long paragraphs, just practical fixes that help guests book.
Choose the level of diagnosis you need
When booking Diagnose with any other package you can expect 20% discount on all services.
Choose the level of diagnosis you need
When booking Diagnose with any other package you can expect 20% discount on all services.
Who Diagnose is for
Who Diagnose is for
Hospitality businesses
Boutique hotels, guest houses, Airbnbs, cabins, glamping and camping stays.
Hospitality businesses
Boutique hotels, guest houses, Airbnbs, cabins, glamping and camping stays.
Independent setups
Businesses that have their own tools, website or booking setup (not just an OTA listing)
Independent setups
Businesses that have their own tools, website or booking setup (not just an OTA listing)
Remote, international clients
I work with clients across the UK, US, and Europe, and I’m used to working across time zones.
Remote, international clients
I work with clients across the UK, US, and Europe, and I’m used to working across time zones.
Why Me?
I grew up in a vacation rental, so hosting challenges aren’t theoretical to me. Combined with my UX and digital experience background, I focus on clarity over trends and design tools that work for real hosts and real setups - not perfect, idealised ones.
Why Me?
I grew up in a vacation rental, so hosting challenges aren’t theoretical to me. Combined with my UX and digital experience background, I focus on clarity over trends and design tools that work for real hosts and real setups - not perfect, idealised ones.
Not ready for a full project?
If a full project isn’t the right fit right now, I also offer ready-made templates and simple, self-guided tools designed specifically for hospitality businesses.
Not ready for a full project?
If a full project isn’t the right fit right now, I also offer ready-made templates and simple, self-guided tools designed specifically for hospitality businesses.
Not ready for a full project?
If a full project isn’t the right fit right now, I also offer ready-made templates and simple, self-guided tools designed specifically for hospitality businesses.
Not ready for a full project?
If a full project isn’t the right fit right now, I also offer ready-made templates and simple, self-guided tools designed specifically for hospitality businesses.
Real Projects, Real Results
Real Projects, Real Results
Examples of how I’ve helped hospitality and digital businesses fix what wasn’t working.
Airbnb Guest Journey Optimisation & Website Redesign
I simplified the guest journey into one clear, secure booking path, cutting manual coordination and eliminating risky private bookings.
Airbnb Guest Journey Optimisation & Website Redesign
I simplified the guest journey into one clear, secure booking path, cutting manual coordination and eliminating risky private bookings.
Airbnb Guest Journey Optimisation & Website Redesign
I simplified the guest journey into one clear, secure booking path, cutting manual coordination and eliminating risky private bookings.
Designing a Research-Based Wedding Venue Website
A research-led wedding venue website designed for clarity, not marketing. Built to help couples quickly decide and compare venues with confidence.
Designing a Research-Based Wedding Venue Website
A research-led wedding venue website designed for clarity, not marketing. Built to help couples quickly decide and compare venues with confidence.
Designing a Research-Based Wedding Venue Website
A research-led wedding venue website designed for clarity, not marketing. Built to help couples quickly decide and compare venues with confidence.
Travel Portal Redesign (COMING SOON)
I simplified a confusing website, made it easier to navigate, and redesigned key pages so visitors can plan their trip more easily and actually convert.
Travel Portal Redesign (COMING SOON)
I simplified a confusing website, made it easier to navigate, and redesigned key pages so visitors can plan their trip more easily and actually convert.
Travel Portal Redesign (COMING SOON)
I simplified a confusing website, made it easier to navigate, and redesigned key pages so visitors can plan their trip more easily and actually convert.
Not what you're looking for?
Not what you're looking for?
Take a look at my other services.
OPTIMISE
OPTIMISE
Turn your website and guest experience into something clearer, smoother, and easier for guests to use.
AUTOMATE
AUTOMATE
Reduce manual work by connecting your tools and systems into one smooth, reliable workflow.
Ready to make your digital experience work smarter?
Let’s audit, optimise, and redesign what matters most to your users and your team.
© 2025 Klaudia Pyc. All rights reserved.
Designed & built in Framer.
Ready to fix what’s not working?
We’ll diagnose the issues, optimise the guest experience, and simplify what’s happening behind the scenes.
© 2025 Klaudia Pyc. All rights reserved.
Designed & built in Framer.
Ready to fix what’s not working?
We’ll diagnose the issues, optimise the guest experience, and simplify what’s happening behind the scenes.
© 2025 Klaudia Pyc. All rights reserved.
Designed & built in Framer.
Ready to fix what’s not working?
We’ll diagnose the issues, optimise the guest experience, and simplify what’s happening behind the scenes.
© 2025 Klaudia Pyc. All rights reserved.
Designed & built in Framer.